Important information for Draycir customers
As you may already be aware, add-ons from Independent Software Venders (ISVs), such as Draycir, Sicon, Eureka and PanIntelligence have their own policies regarding end of support versions, which are separate from Sage’s product lifecycle policy.
Draycir recently shared an important update outlining when they plan to withdraw support for older versions. This is standard industry practice, and helps them to focus resources on improving and updating products in line with the latest technologies and legislative changes.
Please see below Draycir products with end of support dates.
Product end of support dates
| Product | Version | Released | End of developer support | End of helpdesk support | Minimum supported version |
| Spindle Document Management (for Purchase Invoice Recognition Customers) | 10.2.1 | 08/08/2022 | 31/10/2024 | 31/10/2024 | 10.3 |
| Credit Hound Professional | 6.5.1 | 08/08/2018 | 01/03/2025 | 01/09/2025 | 6.6 |
| Spindle Report Scheduler | 2.0 | October 2022 | 01/03/2025 | 01/09/2025 | 3.0 |
| Spindle Requisitions | 1.0.10.10395 | 29/11/2023 | 01/03/2025 | 01/09/2025 | 1.0.10.10714 |
| Spindle Document Management | 10.2.1 | 08/08/2022 | 01/09/2025 | 01/12/2025 | 10.3 |
| Spindle Document Distribution | 10.2 | 27/07/2022 | 01/09/2025 | ||
| Spindle Self Serve | 1.7.3 | 26/04/2023 | 01/09/2025 | 01/12/2025 | 1.7.4 |
| Excel Data Bridge | 2.1.5 | 06/06/2024 | 01/09/2025 | 01/12/2025 | 3.0.0 |
| Credit Hound Professional | 6.20 | 21/02/2023 | 01/12/2025 | 01/03/2026 | 6.22 |
| PayThem (SagePay) | All | 2016 | PayThem 2 |
The above is up to date at the time of posting, check Draycir’s website for updates.
How to check what version you’re currently using
Here’s a general method for checking your version number, which should work for all products:
Open your Control Panel > click Programs and Features > check the Version column
There are alternative ways to find the version number, depending on which Draycir product you are using. For in-depth instructions, see Draycir’s knowledgebase article.
What does end of developer support mean?
The software will still work, and we will continue to support you. However, Draycir will no longer conduct testing for compatibility or provide technical third line assistance. Any updates or fixes will be released in the next minor upgrade.
What does end of helpdesk support mean?
Versions in end of support will still work, and we will continue to provide support as normal. However, Draycir won’t provide helpdesk support or create new knowledgebase articles, and you’ll be asked to upgrade.
Recommended next steps
If your software is approaching the end of developer support or end of helpdesk support, it may be time to consider an upgrade. Regardless of whether you’re an existing PKF Smith Cooper Systems customer or not, we can help you to upgrade your software. Contact your Account Manager or complete the enquiry form to discuss your individual requirements and next steps.
If you’d like more end of support information for your Draycir product(s) or would like to upgrade, contact your Account Manager or complete the enquiry form on this page.
Interested to know more about our Sage solutions?
Call 01332 959008 or enquire online today
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