Sage 200 Business Intelligence Issue following Microsoft update

Microsoft has recently updated the Microsoft Office suite which may affect Sage 200 Business Intelligence functionality.

These Microsoft updates were for both security and non-security reasons and are intended to help customers keep their computers up-to-date.

For more information regarding Microsoft’s updates, take a look at their website. Any further updates will be added to the bottom of this article.

Following the roll-out of these particular updates, Microsoft has identified some known issues. Use the link below to find out more about the patches via:

• Office 2013 – KB4504726
• Office 2016 – KB4504722

Is there anything I need to do?

Microsoft is currently investigating the issues and will update the links above when a solution is available. So if these updates affect your version of Microsoft, please be sure to keep a close eye on the above links.

Please be aware that while it has been reported that uninstalling KB4504726 for Microsoft Office 2013 and KB4504722 for Microsoft Office 2016 has then allowed the Sage 200 Business Intelligence reports to be generated, we do not recommend this. As these are security updates provided by another software vendor, you should speak to your IT department.

How can we help?

We understand that many of our customers use Sage 200 Business Intelligence and these issues following Microsoft update are inconvenient. But as Sage 200 Business Intelligence needs Excel add-ins to function, Sage are reliant on Microsoft identifying a solution before we can proceed.

Therefore, we will stay in close contact with Sage and Microsoft to ensure we can update you as a matter of urgency when a solution is found.

UPDATE: 12/05/2021

Microsoft has released further updates for Office versions 2013 and 2016, that resolve the issue. Details on how to install Microsoft updates can be found on the Microsoft website.

As this update is provided by Microsoft (as opposed to Sage or Smith Cooper), it is strongly advised that you speak to your IT/Support Department prior to applying it yourself.

If you have any questions about what is discussed in this article or your Sage 200 system please do not hesitate to contact us on 01332 959008 or [email protected]