Sage 200 Support Service

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Supporting your Sage software is our business. If you've got questions, we've got the answers!

The smooth running of your Sage 200 system is a key part of ensuring the continuity of your business and its processes. The Sage 200 support team at PKF Smith Cooper Systems understand how complex some business processes can be and the frustration they cause when they don’t work properly.

Our multi-award-winning support team is staffed by accredited Sage technicians, qualified accountants and Microsoft Certified Consultants. Meaning that whatever you call about, we have the skills to resolve the issue. This includes, all associated products such as Sicon, Draycir, Eureka, etc and we do not outsource any ISV support to the software author or third parties.

Whilst we have an escalation process for severe faults (e.g. system down), we do not have an SLA as we believe this is simply a tool to justify bad service. Instead, we offer a support partnership agreement which we think is a much better way to work.

If we need to dial into your PC, we have software that will enable us to connect with your system so you can demonstrate the issue and we can resolve it for you as quickly as possible.

In the event that our clients like our service, we always ask that they tell their peers or business associates. In the rare event that they don’t, we ask that they tell our Directors in the first instance so we can constantly self-evaluate and improve our offering still further.

Sage Support contracts normally relate to a one year period and have no cap or additional charges based on usage. We are, of course, happy to discuss long term contracts as required. Also, monthly interest-free payments are available as standard and our rates are highly competitive.

Sage 200 Support Transfer & Renewal Quotation Requests

If your Sage 200 annual support is currently being provided by another Sage partner and you would like to review your support options or perhaps just get a ‘second opinion’, please feel free to log your details on our contact form or give us a call. We would be delighted to discuss your Sage 200 system and/or Sage support options, help with any questions you may have and we will always respond by return.

Give our support team a call on 01332 959008 or email them on [email protected]

Why work with PKF Smith Cooper Systems?

The Good Guys to Deal With

Our business is built on long lasting, mutually beneficial business relationships. We provide quality service and solutions that work for our clients in the short, medium, and long term.

Industry Experts

All our staff are fully accredited in the full range of the Sage 200 Suite and we will never sell you any third party add-on that our staff are not trained to deliver and support directly.

Book a FREE on-site visit to discuss how sage can help scale your business.

Call 01332 959008, email us or enquire online today

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Sage 200 Support FAQ

  • How much does Sage 200 Support cost?

    Sage 200 Support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.

  • Is there a limit of how many times I can call Sage 200 Support?

    No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may on occasion suggest further training.

  • I need to run my Year End in Sage 200 – who can help me?

    Our Support Team have broken down the Year End routine into 12 quick steps so that you have a checklist to work off. If you need further help, we have also provided 3 options that you can choose from when deciding how to run your Year End and what assistance you require. Click here to find out more.

  • If I have a subscription for Sage 50 or Payroll, do I need a Sage Partner Support contract?

    No. Sage 50 and Payroll subscriptions all include some level of Sagecover with the direct Sage team. If you require specific consultancy with regard to these products then we can definitely help.

  • How do I contact Sage Support?

    For Sage 200 Support or Sage Intacct support call 01332 959008 or email [email protected]. For Sage 50 or Payroll support, visit the Sage Support homepage and choose the appropriate option.

  • Does my Sage 200 Services contract include support?

    No. This is traditional software maintenance (used to be known as SALP) which provides software updates, security patches, annual licence for usage etc. This is provided by Sage via your partner. If you have Sage 200 you will also need a telephone support contract alongside this with an accredited partner.

  • Do I have to pay for my Sage 200 support annually?

    Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.

  • We never call support. Why do we need Sage 200 support?

    It’s true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.

  • What time is Sage helpline open?

    PKF Smith Cooper Systems’ Sage 200 Support desk is open from 8am to 5.30pm Monday to Friday. Sage direct Support Desk is open from 9am to 5pm Monday to Friday.