Supporting your Sage software is our business. If you've got questions, we've got the answers!
The smooth running of your Sage system is a key part of ensuring the continuity of your business and its processes. The Sage support team at PKF Smith Cooper Systems understand how complex some business processes can be and the frustration they cause when they don’t work properly.
Our multi-award-winning support team is staffed by accredited Sage technicians, qualified accountants and Microsoft Certified Consultants. Meaning that whatever you call about, we have the skills to resolve the issue. This includes Sage 200, Sage Intacct, Sage 50 and all associated products (Sicon, Draycir, Eureka, EPOS etc).
Whilst we have an escalation process for severe faults (e.g. system down) we DO NOT operate a call back facility as standard. Therefore, when you call our support desk, you will generally always speak directly to a support consultant on your first call.
If we need to dial into your PC, we have software that will enable us to connect with your system so you can demonstrate the issue and we can resolve it for you as quickly as possible.
In the event that our clients like our service, we always ask that they tell their peers or business associates.
In the rare event that they don’t, we ask that they tell our Directors in the first instance so we can constantly self-evaluate and improve our offering still further.
Sage support contracts normally relate to a one year period and have no cap or additional charges based on usage. We are, of course, happy to discuss long term contracts as required. Also, monthly interest-free payments are available as standard and our rates are highly competitive.
Sage 200 Support Transfer & Renewal Quotation Requests
If your Sage 200 annual support is currently being provided by another Sage partner and you would like to review your support options or perhaps just get a “second opinion”, please feel free to log your details on our contact form or give us a call. We would be delighted to discuss your Sage 200 system and/or sage support options, help with any questions you may have and we will always respond by return.
Give our support team a call on 01332 959008 or email them on [email protected]
Why work with PKF Smith Cooper Systems?
The Good Guys to Deal With
Our business is built on long lasting, mutually beneficial business relationships. We provide quality service and solutions that work for our clients in the short, medium, and long term.
All our staff are fully accredited in the full range of the Sage 200 Suite and we will never sell you any third party add-on that our staff are not trained to deliver and support directly.
Book a FREE on-site visit to discuss how sage can help scale your business.
Call 01332 959008, email us or enquire online today
Sage Support FAQ
How much does Sage support cost?
Sage support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.
Is there a limit of how many times I can call Support?
No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may on occasion suggest further training.
If I have a subscription for Sage 50 or Payroll, do I need a Sage partner support contract??
No. Sage 50 and Payroll subscriptions all include some level of Sagecover with the direct Sage team. If you require specific consultancy with regard to these products then we can definitely help.
How do I contact Sage support?
Does my Sage 200 Services contract include support?
No. This is traditional software maintenance (used to be known as SALP) which provides software updates, security patches, annual licence for usage etc. This is provided by Sage via your partner. If you have Sage 200 you will also need a telephone support contract alongside this with an accredited partner.
Do I have to pay for my Sage support annually?
Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.
We never call support. Why do we need Sage support?
Its true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.
What time is Sage helpline open?
Smith Cooper Sage 200 Support desk is open from 8am to 5.30pm Monday to Friday. Sage direct support desk is open from 9am to 5pm Monday to Friday.