Sage 200 Support
Sage 200 Support Tailored to You
A team staffed by accredited Sage technicians, qualified accountants and Microsoft certified consultants.
Whatever you call about, we have the skills to resolve the issue in-house.
The smooth running of your Sage 200 system is a key part of ensuring the continuity of your business and its processes.
The Sage 200 support team at PKF Smith Cooper Systems understand how complex some business processes can be and the frustration they cause when they don’t work properly.
How do we work?
Whilst we have an escalation process for severe faults, like a system down, we do not have an SLA as we believe this is simply a tool to justify bad service. Instead, we offer a support partnership agreement which is a more helpful way to work.
Sage 200 support transfer and renewal quotation requests.
If your Sage 200 annual support is currently provided by another Sage partner and you would like to review your support options or get a ‘second opinion’, then we would be delighted to help.
The answers you need, all in one place
Find quick answers to common queries about Sage 200 Support.
-
How do I contact the support team?
If you are an existing customer, please contact the team via email at sagesupport@pkfscs.co.uk or call 01332 959 008.
If you are not a customer of ours, please speak to the sales team about our support contracts or take a look at our Tip of the Week library of helpful Sage 200 and Sage Intacct resources.
-
How much does Sage 200 Support cost?
Sage 200 Support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.
-
Is there a limit of how many times I can call Sage 200 Support?
No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may on occasion suggest further training.
-
I need to run my Year End in Sage 200 – who can help me?
Our Support Team have broken down the Year End routine into 12 quick steps so that you have a checklist to work off. If you need further help, we have also provided 3 options that you can choose from when deciding how to run your Year End and what assistance you require. Click here to find out more.
-
If I have a subscription for Sage 50 or Payroll, do I need a Sage Partner Support contract?
No. Sage 50 and Payroll subscriptions all include some level of Sagecover with the direct Sage team. If you require specific consultancy with regard to these products then we can definitely help.
-
Does my Sage 200 Services contract include support?
No. This is traditional software maintenance (used to be known as SALP) which provides software updates, security patches, annual licence for usage etc. This is provided by Sage via your partner. If you have Sage 200 you will also need a telephone support contract alongside this with an accredited partner.
-
Do I have to pay for my Sage 200 support annually?
Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.
-
We never call support. Why do we need Sage 200 support?
It’s true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.
-
What time is Sage helpline open?
PKF Smith Cooper Systems’ Sage 200 Support desk is open from 8am to 5.30pm Monday to Friday. Sage direct Support Desk is open from 9am to 5pm Monday to Friday.
Our biggest asset is our friendly, highly experienced team. We carefully select new recruits for a seamless fit. I hope we can work together soon—please reach out if you’d like to chat!
Chris Smith
Managing Director
What our clients have to say...
All of our experiences with the support desk have been incredibly positive, with most queries or questions answered remotely and in a timely fashion.
Sam Kirk
Managing Director at J-Flex
We can offer a comprehensive ecosystem of services to your business.
Development
From Concept to Code, We Build What You Need.
Whether you're looking to streamline a business process, connect Sage to another system, or tweak how your software works day-to-day, our development team is here to make Sage work smarter for you.
- Accredited Sage Developers
- Award-winning team
- Proven track record of delivering solutions
Consultancy
Optimising your business with expert Sage consultancy
We’re a multi-award-winning Sage Business Partner, helping businesses across the UK get the very best from their Sage software. We combine expert knowledge.
- Technical Installation and Setup
- Data Migration
- System Training
Project Management
Stay Informed, Empowered and In Charge.
Project Management is a critical element to any software project. Regardless of the size and scale, working to an agreed plan and schedule is essential to achieving a successful outcome for all stakeholders.
- Enhanced Communication
- Risk Mitigation
- Quality Assurance
Client Services
Putting customers first, every step of the way.
Since our launch in 2014, we’ve driven significant growth by staying true to our core ethos: The Good Sage Guys to Deal With.
- Faster Response Times
- Better Communication
- Peace of Mind
Training
The right training plus the right partner, equals greatness
At PKF Smith Cooper Systems, we specialise in helping businesses like yours maximise the value of their financial systems, because we know that even small errors can have big consequences.
- Half day or full day sessions
- Group sessions or one-on-one deep dives
- Empower your team