Sage Intacct Support
Sage Intacct support with a local partner
Accredited Sage Intacct technicians with consultancy-level skills.
The effortless running of your system is key and our support team is on hand to help.
The Sage Intacct support team at PKF Smith Cooper Systems understand how complex some business processes can be and the frustration they cause when they don’t work properly.
With a team staffed by expereinced technicians, qualified accountants and Microsoft certified consultants, you can rest assured that whatever you call about, we have the skills to resolve the issue in-house.
How do we work?
Whilst we have an escalation process for severe faults (e.g. system down), we do not have an SLA as we believe this is simply a tool to justify bad service. Instead, we offer a support partnership agreement which we think is a much better way to work.
Sage Intacct support transfer renewal quotation requests.
You may have purchased your Sage Intacct system directly from Sage and would prefer a closer business relationship with a partner now the initial implementation is done.
Alternatively, if your Sage Intacct annual support is currently being provided by another Sage Business Partner and you would like to review your support options or perhaps just get a ‘second opinion’, we can help.
The answers you need, all in one place
Find quick answers to common queries about Sage Intacct Support.
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How do I contact the support team?
If you are an existing customer, please contact the team via email at sagesupport@pkfscs.co.uk or call 01332 959 008.
If you are not a customer of ours, please speak to the sales team about our support contracts or take a look at our Tip of the Week library of helpful Sage 200 and Sage Intacct resources.
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How much does Sage Intacct Support cost?
Sage Intacct Support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.
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Is there a limit of how many times I can call Sage Intacct Support?
No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may suggest further training.
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I need to run my Year End in Sage Intacct – who can help me?
Our Support Team have broken down the Year End routine in our Tip of the Week. If you have any questions please contact the support team or your account manager.
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Do I have to pay for my Sage Intacct support annually?
Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.
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We never call support. Why do we need Sage Intacct support?
It’s true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.
Our biggest asset is our friendly, highly experienced team. We carefully select new recruits for a seamless fit. I hope we can work together soon—please reach out if you’d like to chat!
Chris Smith
Managing Director
What our clients have to say...
Sometimes it was a little bit complicated how we were trying to set our structure up and what we wanted to get out of [Sage] Intacct, but Ian and Sam were full of ideas and came up with really good suggestions for everything. We had a lot of troubleshooting sessions and they were able to find resolutions. Haris has given a lot of support all the way through the process as well. He’s very confident and very capable.
We felt very supported – if you contacted somebody, you got a response very quickly. You never felt like you’d been left out on a limb.
Amy Knights-Allen
Accountant at Maydencroft
We can offer a comprehensive ecosystem of services to your business.
Development
From Concept to Code, We Build What You Need.
Whether you're looking to streamline a business process, connect Sage to another system, or tweak how your software works day-to-day, our development team is here to make Sage work smarter for you.
- Accredited Sage Developers
- Award-winning team
- Proven track record of delivering solutions
Consultancy
Optimising your business with expert Sage consultancy
We’re a multi-award-winning Sage Business Partner, helping businesses across the UK get the very best from their Sage software. We combine expert knowledge.
- Technical Installation and Setup
- Data Migration
- System Training
Project Management
Stay Informed, Empowered and In Charge.
Project Management is a critical element to any software project. Regardless of the size and scale, working to an agreed plan and schedule is essential to achieving a successful outcome for all stakeholders.
- Enhanced Communication
- Risk Mitigation
- Quality Assurance
Client Services
Putting customers first, every step of the way.
Since our launch in 2014, we’ve driven significant growth by staying true to our core ethos: The Good Sage Guys to Deal With.
- Faster Response Times
- Better Communication
- Peace of Mind
Training
The right training plus the right partner, equals greatness
At PKF Smith Cooper Systems, we specialise in helping businesses like yours maximise the value of their financial systems, because we know that even small errors can have big consequences.
- Half day or full day sessions
- Group sessions or one-on-one deep dives
- Empower your team