Sage Support Services
The smooth operation of your software is essential to the continuity of your business.
Our award-winning Sage support team is here to help.
Why Choose PKF Smith Cooper Systems for Sage Support?
As the FY23 Sage Customer Success Partner of the Year and FY24 Sage BMS Parter of the Year, our team embodies excellence including going beyond the traditional support encounter to deliver a truly proactive and personalised experience.
Our support team is made up of 15+ skilled and experienced team members all of whom continue to learn and upskill to provide you with the best service.
Where possible our team will also try to educate and empower our clients to help themselves and their colleagues achieve quicker resolutions should a repeat issue occur.
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What’s included in your support package?
With PKF Smith Cooper Systems, you get more than just email and phone support. Our comprehensive support offering includes:
- Year-end assistance to help you close your books smoothly
- Access to our Customer Portal for tracking cases and quick access to exclusive resources
- Remote connection software for fast issue resolution via secure connection and detailed case tracking and visibility
How do we give support ?
We offer support in a variety of ways depending on the severity and nature of the issue.
- Telephone helpline provides direct access to our Sage support specialists.
- Emailing our support team with your query at any time.
- Accessing online remote support, allowing our technicians to connect remotely to your PC or server and provide a swift resolution to any issues.
- Working collaboratively with 3rd parties (Sage, ISV’s, your IT support etc) where required.
- Utilising our client services technical team for more complex investigations.
The answers you need, all in one place
Find quick answers to common queries about Sage Support.
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How do I contact the support team?
If you are an existing customer, please contact the team for Sage 200 and Sage Intacct support via email at sagesupport@pkfscs.co.uk or call 01332 959 008.
If you are not a customer of ours, please speak to the sales team about our support contracts or take a look at our Tip of the Week library of helpful Sage 200 and Sage Intacct resources.
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How much does Sage Support cost?
Sage Support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.
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Is there a limit of how many times I can call Sage Support?
No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may suggest further training.
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Does my Sage 200 Services contract include support?
No. This is traditional software maintenance (used to be known as SALP) which provides software updates, security patches, annual licence for usage etc. This is provided by Sage via your partner. If you have Sage 200 you will also need a telephone support contract alongside this with an accredited partner.
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Do I have to pay for my Sage support annually?
Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.
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We never call support. Why do we need Sage support?
It’s true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.
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What time is Sage helpline open?
PKF Smith Cooper Systems’ Sage Support desk is open from 8am to 5.30pm Monday to Friday.
Sage direct Support Desk is open from 9am to 5pm Monday to Friday.
Our biggest asset is our friendly, highly experienced team. We carefully select new recruits for a seamless fit. I hope we can work together soon—please reach out if you’d like to chat!
Chris Smith
Managing Director
What our clients have to say...
To us, PKF Smith Cooper Systems is crucial to the smooth running of our Sage 200 and, essentially, our business. We use Sage 200 Manufacturing and PKF Smith Cooper Systems have helped us immensely in getting the most out of this software.
Ross McManus
Managing Director at MP BioScience
We can offer a comprehensive ecosystem of services to your business.
Development
From Concept to Code, We Build What You Need.
Whether you're looking to streamline a business process, connect Sage to another system, or tweak how your software works day-to-day, our development team is here to make Sage work smarter for you.
- Accredited Sage Developers
- Award-winning team
- Proven track record of delivering solutions
Consultancy
Optimising your business with expert Sage consultancy
We’re a multi-award-winning Sage Business Partner, helping businesses across the UK get the very best from their Sage software. We combine expert knowledge.
- Technical Installation and Setup
- Data Migration
- System Training
Project Management
Stay Informed, Empowered and In Charge.
Project Management is a critical element to any software project. Regardless of the size and scale, working to an agreed plan and schedule is essential to achieving a successful outcome for all stakeholders.
- Enhanced Communication
- Risk Mitigation
- Quality Assurance
Client Services
Putting customers first, every step of the way.
Since our launch in 2014, we’ve driven significant growth by staying true to our core ethos: The Good Sage Guys to Deal With.
- Faster Response Times
- Better Communication
- Peace of Mind
Training
The right training plus the right partner, equals greatness
At PKF Smith Cooper Systems, we specialise in helping businesses like yours maximise the value of their financial systems, because we know that even small errors can have big consequences.
- Half day or full day sessions
- Group sessions or one-on-one deep dives
- Empower your team