Discover how to clear hash orders in Sage 200
If you’ve ever seen an order number in your Sage 200 system that looks like this ‘###45645154651’, then the order has been hashed.
These hash orders can cause a headache when trying to get stock out of the door quickly.
That’s why in this tip of the week, we explain what hash orders are and show you how to clear them in Sage 200.
Additionally, you can watch the short video to help better your understanding.
What is a hash order?
In Sage 200, hash orders are temporary order records created when a sales order is in the process of being saved. The system assigns a placeholder “hash” number until a full order number is generated. This allows any stock allocations to be tracked in the meantime.
However, if something goes wrong, like a crash or a disconnect, the order may not save correctly. This leaves the hash order stuck in the system, sometimes still holding on to stock allocations, even though it doesn’t appear in your Sales Orders List.
You might see it in workspaces or reports, but it won’t behave like a proper order.
How to clear hash orders in Sage 200
Go to Sales Order Processing > Enquiries > Sales Document Status.
This will open a new workspace – this is the only place within Sage that you can view and amend the hash orders.
To locate the hash order number, click on the document number column header to sort the column into document number order.
Next, right click on the affected line and go to Actions > Sales Orders > Amend Order Status
A new window will pop up where you can click ‘Cancel Order’.
Any active orders with hash numbers which are currently being worked on will also show in this workspace.
If you try to cancel one of these by mistake the system will not let you, a message will be returned explaining that another user is accessing the order.
If you get this message trying to cancel the hash numbered order which isn’t in the process of being created and shouldn’t be there, you will need to clear disconnected logins – https://www.pkfscs.co.uk/sage-tips/disconnected-login/
If you run into any of the following issues:
- You’re unsure how to clear disconnected logins
- The hash order doesn’t appear in the workspace
- The workspace fails to load
- You don’t have the correct permissions to access the workspace or cancel the order
please don’t hesitate to contact our support team at sagesupport@pkfscs.co.uk.
Frequently Asked Questions about Clearing Hash Orders in Sage 200
What is a hash order in Sage 200?
A hash order in Sage 200 is a temporary sales order created while the system is in the process of saving a transaction. It is given a placeholder number (e.g. starting with “###”) so stock allocations can still be tracked before a final order number is assigned.
Why do hash orders appear in Sage 200?
Hash orders usually appear when something interrupts the save process, such as a system crash or disconnection. When this happens, the order is not fully completed but may still exist in the system and hold stock allocations.
Why can’t I cancel a hash order in Sage 200?
If you are unable to cancel a hash order, it may say it in use by another user. Sage will display a message preventing cancellation until the order is no longer actively being accessed. To clear any locks on the order, you will need to clear Disconnected Logins as per above.
Where can I find hash orders in Sage 200?
Hash orders are not visible in the standard Sales Orders list. Instead, they can only be found in the Sales Document Status workspace within Sales Order Processing, where they can be reviewed and cleared.
Written by: Gary Butler, Sage Support Team Mentor at PKF Smith Cooper Systems
Reviewed by: Gary Butler, Sage Support Team Mentor
Last reviewed: May 2026
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