End-to-End Traceability: How to enhance your customer experiences

Home | News & Updates | Sage Resources & Updates | Whitepapers and eBooks | End-to-End Traceability: How to enhance your customer experiences

With recent events like the COVID-19 pandemic and the Suez Canal obstruction, traceability has become a key concern for those in distribution.

These incidents have caused a shift from “just in time” to “just in case” scenarios, meaning distributors have to be able to accommodate their customers’ requests at the last minute.

The International Data Corporation’s white paper, sponsored by Sage, has found that 92% of wholesale and logistics executives are actively engaged in efforts to improve supply chain visibility. However, 59% also worried that a lack of supply chain visibility will cause major issues in the future.

These issues extend far beyond the warehouse environment. Good traceability leads to a more proactive business and better customer service. Get that wrong, and you risk losing parts of the customer base you’ve worked so hard to build – possibly to competitors.

It’s a difficult balancing act. With so much on the line, how can distributors of all sizes stay in step with traceability across their stock without breaking the bank?

Download “End-to-End Traceability in Distribution: Achieving Enhanced Customer Experiences in a Competitive Market” to discover:

  • What traceability is, and its different types
  • The benefits of prioritising traceability for your business
  • The role technology plays in ensuring traceability
  • Actions to consider if you want to improve your business’ traceability initiatives


Want to begin your Sage 200 Distribution journey? Do you need a partner that understands the need for traceability in distribution? Look no further! PKF Smith Cooper Systems is a leading Sage business partner with extensive knowledge and experience in the distribution world.

Contact us today via our enquiry form or call 01332 959008

Interested to know more about our Sage solutions?

Call 01332 959008 or enquire online today

Newsletter Sign-Up
Hidden