Supporting you is our business. If you've got questions, we've got the answers!
The smooth running of your Sage Intacct system is crucial for the continuity of your business and our Sage Intacct support team understands that.
No matter your industry, business processes can be unique, complex, and annoying when they don’t work properly.
Our multi-award-winning support team is staffed by accredited Sage technicians. So whatever you call about, we have the skills to resolve the issue.
Whilst we have an escalation process for severe faults (e.g. system down) we DO NOT operate a call back facility as standard. Therefore, when you call our support desk, you will always speak directly to a support consultant.
If we need to dial into your PC, we have software that enables us to connect with your system so we can resolve it for you as quickly as possible
If you like our service, we kindly ask always ask that you tell your peers or business associates. In the rare event that you don’t, please tell our Directors in the first instance so we can get to work improving.
Sage Intacct Support Contract Options
Sage support contracts normally relate to a one-year period, with no cap or additional usage charges. We are, of course, happy to discuss long-term contracts as required. Also, monthly interest-free payments are available as standard and our rates are highly competitive.
Sage Intacct Support Transfer & Renewal Quotation Requests
Is your Sage Intacct support currently being provided by another Sage partner? Would you like to review your support options, or perhaps just get a second opinion? If so, please feel free to log your details on our contact form or give us a call. We’d love to discuss your Sage Intacct support options and answer any questions you may have – we will always respond by return.
If you’re interested in discussing your Support options in more detail please contact us via the enquiry form or call 01332 959008.
Why work with PKF Smith Cooper Systems?
The Good Guys to Deal With
Our business is built on long lasting, mutually beneficial business relationships. We provide quality service and solutions that work for our clients in the short, medium, and long term.
All our staff are fully accredited in Sage software – we will never sell you any third party add-on that our staff are not trained to deliver and support directly.
Book a FREE on-site visit to discuss how sage can help scale your business.
Call 01332 959008, email us or enquire online today
"*" indicates required fields
Sage 200 Support FAQ
How much does Sage Intact support cost?
Sage Intacct support costs are very subjective and calculated based on various factors. These include the core product, number of modules, number of users, any add-on modules etc.
Is there a limit of how many times I can call Sage Intacct Support?
No, there is no contracted restriction on the number of calls made to our team. However for repeat questions, we may on occasion suggest further training.
How do I contact Sage support?
Do I have to pay for my Sage Intacct support annually?
Not if you don’t want to. You can pay for your sage support monthly, quarterly or annually to suit your business.
We never call support. Why do we need Sage Intacct support?
It’s true that some sites are low maintenance and rarely use their Sage support service. However support is not only for day to day assistance and ‘how to’ queries, it is also insurance. Examples of specific events we see that can cause Sage issues are power cuts, automated server updates and cyber attacks.
What time is the Sage helpline open?
Smith Cooper’s Sage Support desk is open from 8am to 5.30pm Monday to Friday. Sage direct support desk is open from 9am to 5pm Monday to Friday.