Sicon Service
Manage service contracts, engineer schedules and stock issues.
Ideal for companies with:
Maintenance or Warranty based contracts
Break/Fix Service contracts
Field based service team
Track the servicing and maintenance of customer assets in Sage 200
Sicon Service helps you manage your service department as well as the profitability of call out jobs, service contracts or warranty items
Fully integrated with the Sage 200 financial, stock and order processing modules, tablet interface licenses are also available for service engineers to receive jobs, update case details, use stock, book time and complete work.
Sicon Service Manager allows you to log service cases within Sage 200, allocate to remote engineers and manage service contracts.
Key Software Features:
- Manage equipment under warranty or covered by a service contract
- Assign service cases to individuals or a team
- Engineers can be assigned postcode areas
- The skills matrix guides each case to be assigned to the most suitable engineer
- Generate contract reminders and renewals
Contact us today to find out how Sicon Service can benefit your business!
General Enquiries
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Sicon Service interface
Everything you need to manage customer cases, contracts and more in one place
Log Service cases against customers, with or without contracts, against equipment, locations and sub locations for specific contracts then allocate to the most appropriate engineer based on skills availability and geography.
Scheduled cases are assigned to an engineer within the service management module. Each engineer has an e-mail address and this is used to create an appointment record with details of all actions carried out for the service case.
Cases can be sent to outlook/exchange and these will synchronise with most mobile devices. In addition, a dedicated Sage 200 mobile workspace is provided to deliver more detailed information to the engineer.
- Memo’s and notes: Memo’s and notes are available against each service contract, location and case log.
- History: Each item on the schedule will have a full drill down history available to view and show immediately if it is in warranty, under service cover etc.
- List views and workspaces: Provides on screen information with customisable columns, supporting data panes and drill down to key information.
- Reports: A suite of standard Sage 200 style reports is provided but you can also build your own as required.
- Customers: Each customer can have many service contracts, each contract can be related to a site location and each location can include exact site sub location information.
- Engineers: Each engineer is set up with a number of parameters that can be used when assigning service cases. These include postcodes covered, custom skill types of the engineer (associated with contracts), and availability of the engineer from his diary, holidays etc.
- Suppliers: Allows the configuration of back to back service contracts with supplier details and service agreements held within a customer service contract. Back to back costs included in service contract costing.
Sicon Service features
If you’d like more information about how Sicon Service could help your business, please complete the enquiry form.
Service Contracts
Each customer can have one or many items on a service contract. Each of these items can have a different service level.
Logged service cases
These can be easily emailed to customers along with update notifications and actions completed.
Contract billing
Using the excellent Sicon Contracts module this function controls the contract reminders, invoice generation, deferred revenue management and other contract specific detail.
Regular contract visit
These can be set-up as part of the service contract and internal reminders are generated to schedule these visits
Service Levels
These include SLA’s relevant to the cases logged and the cover types which could be inclusive of parts & labour, parts only, invoice to the customer etc.
Contract Costing
Using Sicon Job Costing module functionality to capture both cost and revenue postings over the life of the contract, it is easy to identify contract profitability.
Logging a service case
Logging a service case allows the selection of the customer, location, sub location and contact for the location and then the various items that are located on the site.
Each service case can be assigned to an employee, this can be controlled by location, skill type or simple availability rules.
Equipment list
The customer equipment list will show all items associated with them. These can be items purchased through SOP module, issued to the contract via stock control or added manually from the maintenance screens or import functions.
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What our clients have to say...
Blue Diamond STL has partnered with [PKF] Smith Cooper for a number of years and has always received a top level of service and support. [PKF] Smith Cooper has provided a wealth of knowledge and understanding when supporting the wide range of Sage products and add-ons that we use. I would certainly recommend [PKF] Smith Cooper to any other business as a number one Sage partner.
Rod Paterson
IT Manager at Blue Diamond STL
[PKF] Smith Cooper was amazing at ensuring that we had as many consultations as we needed to ensure the package was right for our business and our workforce.
Rachel Coates
Retail Operations Manager at Dicksons
PKF Smith Cooper Systems consistently impress with their technical expertise and professional approach. Whether we bring them a new idea or a complex challenge, they deliver innovative, reliable solutions – and always with outstanding support throughout implementation.
Michael Dixon
at Entrepreneurs Forum